If DoorDash or another ordering service appears on your Google Business Profile without your approval, first determine what kind of link it is. Google can show links supplied by the business and links provided by third-party services. The correction path depends on the source.
Identify the link before removing anything
Open the business on Google Search or Maps and check where the unwanted link appears: ordering, pickup and delivery, reservations, appointments, or another action. Test the link and record the destination, the affected location, and screenshots.
Then compare it with the links saved in the Business Profile. A link entered by an owner or manager can usually be edited directly. A third-party link may require Google’s dedicated removal process.
Remove or replace business-provided links
- Sign in to the Google account that manages the Business Profile.
- Open the profile in Google Search or Maps.
- Select the relevant link or ordering settings.
- Edit or remove the incorrect URL.
- Add the company’s preferred first-party ordering page when appropriate.
- Save and verify the public result after Google processes the change.
If several valid providers are shown, Google may allow the business to set a preferred link. That changes which option is emphasized; it does not necessarily remove every third-party provider.
Request removal of an unauthorized third-party link
If DoorDash supplied the link and it cannot be edited in the normal profile controls, use Google’s process for managing local business links. Follow the current removal or support path shown for third-party links and provide the exact business, location, and URL.
A strong request states the operational fact clearly:
- the business does not have an active relationship with the provider;
- the link leads to the wrong location, menu, prices, hours, or unavailable service;
- orders cannot be fulfilled correctly;
- the provider is not authorized to represent the business.
Do not frame the request only as a preference. Explain the customer harm and supply evidence.
Check the source outside Google
An unwanted link can reappear if the underlying provider still treats the restaurant as active. Contact DoorDash or the relevant platform and request correction or deactivation of the merchant record. Check for duplicate restaurant pages, former franchise data, old phone numbers, and listings created by a previous owner or agency.
For multi-location businesses, audit every location separately. A correct corporate relationship does not guarantee that each map listing points to the right merchant page.
Verify the entire ordering journey
Removing one link is only part of the job. Test the business as a customer would:
- branded and category searches;
- Google Search and Google Maps on mobile and desktop;
- order, reservation, appointment, menu, and website buttons;
- prices, service areas, hours, fees, and item availability;
- tracking parameters and conversion measurement;
- what happens when a customer needs support or a refund.
If the profile sends customers to several competing paths, decide which path best serves the business. The preferred destination should be accurate, maintainable, measurable, and operationally supported.
Why the link may be a symptom
Third-party links often expose a larger ownership problem: nobody is responsible for the complete public journey. Marketing manages the profile, operations manages delivery providers, an agency controls the website, and finance sees the fees—but no one verifies that the customer is sent to the right system.
That gap can cost more than a mistaken link. It can create wrong orders, lost margins, poor reviews, attribution errors, and customer-service disputes.
Request a Digital Performance Investigation if profiles, ordering platforms, websites, and internal teams are presenting different versions of the business.
